Ter nd maintenance services, including but not limited to:

• Window cleaning
• Gutter cleaning and clearance
• Roof cleaning
• Pressure washing
• Cladding cleaning
• Solar panel cleaning
• Minor exterior maintenance works
• Solar Panel Bird Mesh Installation

All services will be carried out with reasonable care and skill in accordance with industry standards.

2. Quotations and Pricing

• All quotations are valid for 30 days unless stated otherwise.
• Quotes are based on the information provided at the time and may be subject to change if conditions differ on arrival.
• Additional work required (e.g. excessive build-up, access issues) may incur extra charges, which will be discussed before proceeding.

3. Access and Customer Responsibilities

You agree to:

• Provide safe and clear access to all work areas
• Ensure access to water supply and electricity where required
• Inform us of any known hazards, fragile areas, or existing damage

We are not responsible for delays or inability to complete work due to restricted access.

4. Health & Safety

• All work is carried out in compliance with UK health and safety regulations
• We reserve the right to refuse or stop work if conditions are deemed unsafe
• Risk assessments may be conducted where necessary

5. Weather Conditions

Exterior cleaning is weather-dependent. We may reschedule work due to:

• Heavy rain
• High winds
• Freezing temperatures

We will rearrange your appointment at the earliest convenient time.

6. Payments

• Payment is due upon completion of work, unless otherwise agreed
• Accepted methods: bank transfer, cash, or other agreed methods
• Late payments may result in:
  • Additional charges
  • Suspension of future services

Commercial clients may be subject to agreed payment terms.

7. Cancellations and Rescheduling

• We require at least 24 hours’ notice for cancellations or rescheduling
• Late cancellations may incur a call-out fee
• We reserve the right to reschedule appointments due to operational requirements

8. Results and Expectations

• While we aim to achieve the best possible results, some staining (e.g. permanent discolouration, aged materials) may not be fully removable
• Results depend on the condition and age of the surfaces

No guarantee is given for complete restoration where surfaces are already deteriorated.

9. Damage and Liability

• We will take all reasonable care while carrying out work
• Any pre-existing damage must be reported before work begins
• We are not liable for:
  • Damage caused by pre-existing defects or weak structures
  • Issues arising from poor installation or maintenance
• In the unlikely event of damage caused by us, this must be reported within 24 hours

10. Roof and Gutter Work Disclaimer

• Roof tiles, pointing, and gutters may be fragile due to age
• By accepting our services, you acknowledge there is a risk of minor breakage during cleaning
• We will not be held responsible for failure due to existing wear and tear

11. Chemicals and Cleaning Solutions

• We use professional-grade cleaning products suitable for exterior surfaces
• You must inform us of any specific sensitivities (e.g. plants, pets, materials) prior to work
• We are not responsible for damage where such information is not disclosed

12. Photographs and Marketing

We may take before-and-after photographs:

• For quality assurance
• For marketing purposes (website, social media)

No personal identifying details will be shared without consent.

13. Complaints

If you are not satisfied with our service:

• Please contact us within 48 hours
• We will aim to resolve the issue promptly and professionally

14. Insurance

We carry appropriate £5,000,000 public liability insurance for the services we provide.

15. Force Majeure

We are not liable for delays or failure to perform due to circumstances beyond our control, including:

• Severe weather
• Equipment failure
• Acts of God

16. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

17. Contact Details

Pro-Reach Exterior Solutions Ltd
📞 01384 465810
📱 07707 348233
🌐 www.pro-reach.co.uk

 

1. Privacy Policy (GDPR Compliant)

Pro-Reach Exterior Solutions Ltd – Privacy Policy
Effective Date: January 2026

Pro-Reach Exterior Solutions Ltd (“we”, “us”, “our”) is committed to protecting your personal data in line with the UK GDPR and the Data Protection Act 2018.

1. What Information We Collect

We may collect:

• Name
• Address
• Email address
• Phone number
• Property details relevant to the service
• Payment details (where applicable)
• Website usage data (via cookies)

2. How We Use Your Information

We use your data to:

• Provide quotes and services
• Communicate with you
• Process payments
• Improve our services and website
• Send relevant updates (only where consent is given)

3. Legal Basis for Processing

We process your data under:

• Contractual necessity (to provide services)
• Legitimate interests (business operations)
• Consent (for marketing communications)

4. Data Sharing

We do not sell your data.
We may share data with:

• Payment providers
• IT and website service providers
• Legal or regulatory authorities (if required)

5. Data Storage & Security

Your data is stored securely and only retained for as long as necessary for business or legal purposes.

6. Your Rights

You have the right to:

• Access your data
• Request correction
• Request deletion
• Restrict processing
• Object to processing
• Data portability

To exercise your rights, contact us using the details below.

7. Cookies

Our website may use cookies to improve user experience and track performance. You can control cookie settings via your browser.

8. Contact

Pro-Reach Exterior Solutions Ltd
📧 info@pro-reach.co.uk
📞 01384 465810 / 07707 348233
🌐 www.pro-reach.co.uk

2. Terms of Website Use

Website Terms of Use – Pro-Reach Exterior Solutions Ltd
Effective Date: January 2026

By accessing our website, you agree to the following terms:

1. Website Content

• All content is for general information only
• We reserve the right to update content at any time

2. Intellectual Property

All website content (text, images, branding) is owned by Pro-Reach Exterior Solutions Ltd and must not be copied or reused without permission.

3. Accuracy of Information

We aim to ensure all information is accurate, but we do not guarantee completeness or accuracy at all times.

4. External Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.

5. Website Availability

We do not guarantee uninterrupted access and may suspend or withdraw the website without notice.

6. Limitation of Liability

We are not liable for:

• Losses arising from website use
• Viruses or technical issues beyond our control

7. Governing Law

These terms are governed by the laws of England and Wales.

3. Commercial Contracts Terms (B2B Clients)

Commercial Terms & Conditions – Pro-Reach Exterior Solutions Ltd
Effective Date: January 2026

These terms apply to all commercial clients (businesses, landlords, property managers, contractors).

1. Scope of Work

All services will be carried out in accordance with agreed specifications, quotations, or contracts.

2. Quotations & Variations

• Quotes are valid for 30 days
• Any variation to agreed works must be confirmed in writing
• Additional work will be charged accordingly

3. Payment Terms

• Standard terms: 7–30 days from invoice (as agreed)
• Late payments may incur:
  • Interest under the Late Payment of Commercial Debts (Interest) Act 1998
  • Debt recovery costs

4. Site Access & Responsibilities

The client must:

• Provide safe access
• Ensure compliance with site regulations
• Inform us of hazards (e.g. asbestos, fragile roofing)

5. Health & Safety

• We comply with all relevant UK Health & Safety legislation
• RAMS (Risk Assessments & Method Statements) can be provided upon request

6. Insurance

We hold public liability insurance. Documentation available upon request.

7. Delays

We are not liable for delays caused by:

• Weather
• Site restrictions
• Third-party interference

8. Liability

• Liability is limited to the value of the contract
• We are not liable for:
  • Pre-existing damage
  • Structural defects
  • Consequential losses (loss of business, revenue, etc.)

9. Termination

Either party may terminate the contract with written notice.
Work completed up to termination will be invoiced.

10. Ongoing Maintenance Contracts

For scheduled services:

• Contracts may be set monthly, quarterly, or annually
• Minimum terms may apply
• Cancellation requires written notice (typically 30 days)

11. Governing Law

These terms are governed by the laws of England and Wales.